Helpful Stuff

ABOUT

Quality purveyors of snowboarding and street goods.

With over 10 years in the surf/skate/snow industry with experience in sales, marketing, events, trade shows, contract negotiations, professional snowboarding, graphic design and more.

Based out of Mowamba River Lodge at the base of the snowy mountains and a office on Sydney's northern beaches we are able to cover the best of both worlds.

 

LEGAL

Welcome to Backwood Distribution . We ask that you review the following basic terms that govern the use of the site and the purchasing of products from our site. By using this website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.All of the content on this website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by Backwood Distribution or its suppliers. Any unauthorized use is prohibited.The contents of this site is intended for the personal non-commercial (aside from purchases by you from our site) used by visitors to the site. You may not copy, reproduce, publish, transmit, or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. This includes using all brands trademarks for metatags, in hidden text or otherwise using the trademarks for the purposes of gaining a higher ranking from search engines. Backwood Distribution retains all rights in its copyrights and trademarks, trade names, brand names, and trade dress depicted on this site. Be aware that our lawyers will aggressively enforce all intellectual property rights in the content.

RETURNS

If you are not satisfied with your purchase, please email eli@gnarlyclothes.com.au  for a Return Authorization (RA) number within 15 days of receipt of product. The product must be returned within 15 calendar days of the issuance of the RA number. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that was included with the product. Product must be unworn, and unused, in original packaging in sellable, mint condition. Any product that is returned, and doesn’t fit these standards will not be accepted. Include the packing list in the box. Please write RA number on outside of package. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages. Once your return is received and verified, we will usually ship within 15 business days of receipt. Please note that items bought from the sale are not returnable.

WARRANTY

To make a warranty claim, Please email eli@gnarlyclothes.com.au with a brief description of the issue, and we will liaise with our suppliers for the correct procedure.